Our Export Process
A simple, transparent & efficient process to deliver the best to the world.
1
We understand your needs and requirements in detail.
2
We help you choose the products and provide competitive quotation.
3
Samples are provided for your evaluation and approval.
4
Production And Quality Check
Products are manufactured with strict quality control at every stage.
5
Packaging And Documents
Secure packaging & complete export documentation for customs clearance.
6
Shipping And Delivery
Timely shipment and safe delivery to your destination worldwide.
Inquiry & Requirement Understanding
Product Selection & Quotation
Sample Approval
Our export process is designed to ensure a smooth, transparent, and reliable experience for global customers.
From inquiry and product selection to sample approval, production, packaging, and final delivery, every step is carefully managed with attention to quality and efficiency.
We focus on understanding customer requirements, maintaining strict quality control, and providing complete export documentation for hassle-free international shipping.
Our team is committed to timely communication, secure packaging, and dependable logistics support throughout the entire process.
With a strong focus on quality, trust, and customer satisfaction, we deliver sustainable bagasse tableware solutions worldwide.
Inquiry & Requirement Understanding
We value every inquiry and ensure a clear understanding of your requirements to provide the best solutions.
1. Receive Inquiry
We receive your inquiry via our website, email, or direct communication.
Our export process is designed to ensure a smooth, transparent, and reliable experience for global customers.
From inquiry and product selection to sample approval, production, packaging, and final delivery, every step is carefully managed with attention to quality and efficiency.
We focus on understanding customer requirements, maintaining strict quality control, and providing complete export documentation for hassle-free international shipping.
Our team is committed to timely communication, secure packaging, and dependable logistics support throughout the entire process.
With a strong focus on quality, trust, and customer satisfaction, we deliver sustainable bagasse tableware solutions worldwide.
2. Information Collection
We gather all necessary details about your requirements, product specifications, quantity, timeline, and destination.
3. Requirement Analysis
Our team carefully analyzes your needs to ensure we fully understand your expectations and challenges.
4. Clarification (If Needed)
We connect with you for any clarifications to ensure complete accuracy and avoid any misunderstandings.
5. Solution Alignment
Once we have a complete understanding, we align the best possible solutions and prepare a customized quotation for you.
Request for Quote (RFQ) & Quotations
RFQ Submission
Accurate and Complete Business Information
Detailed Product Specifications Requirements
Required Quantity
Destination Country and Port of Delivery
Preferred Delivery Timeline
When submitting an RFQ, buyers must provide complete business details, product specifications, quantity requirements, destination port, and delivery timeline.
Quotations are valid for 30 days, subject to product availability and market conditions, and become binding only after formal order acceptance.
Quotations typically include product specifications, pricing terms (FOB/CIF), MOQ, production timeline, payment terms, and packaging details.
Quotation Validity
Valid for 30 Days
From the date of issue, unless otherwise specified.
Subject to Product Availability and Market Conditions
Non-Binding Until a Formal Purchase Order is Accepted by Us
Subject to Change
In case of fluctuations in raw material costs, currency exchange rates, or shipping costs.
Quotation Contents
Product Description and Specifications
Product Description and Specifications
Minimum Order Quantity (MOQ)
Estimated Production and Delivery Time
Payment Terms
Product Specifications & Samples
We strive to display accurate product specifications, dimensions, and images; however, slight variations in colour, texture, weight, and size (±3–5%) may occur due to the natural characteristics of bagasse fiber products.
Website images are for illustration purposes only. We recommend ordering samples before bulk purchases. Samples are available at standard product cost plus shipping, with custom branded samples offered at additional tooling charges.
Approved samples serve as the production quality standard.
Product Information
We make every effort to display product specifications, dimensions, colors, and images accurately on our website. However:
-
Product colors may vary slightly due to monitor settings and photography lighting.
-
Natural variations in bagasse (sugarcane pulp) may result in minor color and texture differences.
-
Dimensions & weights may vary by ±3–5% due to the nature of molded fiber products.
-
Website images are for illustration purposes and may not reflect the exact product configuration.
Product Samples
We strongly recommend ordering samples before placing bulk orders:
Sample Cost:
Charged at standard product price + shipping
(Refundable against first bulk order above $5,000)
3–7 business days for dispatch
Sample Time:
Custom Samples:
Available for branding/printing at additional tooling costs
Pricing & Terms
All prices are quoted in USD (United States Dollars) or EUR (Euros) unless otherwise specified. Prices are subject to change without notice until a formal Order Confirmation is issued.
Payment Terms
First-time
Orders
100% advance payment via T/T (Telegraphic Transfer)
Established Customers
50% advance + 50%
against B/L copy
Large Orders
(>$50,000) LC (Letter of Credit) acceptable
Sample Orders
100% advance payment
All prices are quoted in USD or EUR and may change until formal order confirmation.
Prices exclude taxes, customs duties, and import charges, which are the buyer’s responsibility.
Payment terms: 100% advance for first-time and sample orders, 50% advance + 50% against B/L copy for established customers, and LC accepted for orders above $50,000.
Prices do not include applicable taxes, duties, customs fees, or import charges, which are the responsibility of the Buyer unless explicitly stated otherwise.
A binding order is confirmed only after submission of a formal Purchase Order (PO), issuance of our written Order Confirmation, and receipt of advance payment as per agreed terms.
We reserve the right to refuse or cancel orders due to inaccurate information, stock shortages, pricing errors, suspected fraud, delivery limitations, or export restrictions.
Buyers may modify or cancel orders only before production begins and with written approval, and cancellation charges may apply.
We may cancel orders due to force majeure events, raw material shortages, or circumstances beyond our control, with applicable advance payments refunded.
Orders & Acceptance
Purchase
Orders
A binding contract is formed only when:
-
You submit a formal Purchase Order (PO) referencing our quotation.
-
We issue a written Order Confirmation accepting your PO.
-
Advance payment is received (as per agreed payment terms).
Right to Refuse
Orders
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:
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Incomplete or inaccurate information provided.
-
Product unavailability or stock shortages.
-
Pricing or product description errors on our website.
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Suspicion of fraudulent activity.
-
Inability to meet specified delivery requirements.
-
Sanctions or export restrictions to the destination country.
Order Modifications & Cancellations
Orders may be modified or cancelled only before production commences and with our written consent. Cancellation may incur charges up to 30% of the order value to cover administrative costs and potential material commitments.
By Buyer
By Seller
We may cancel orders in case of force majeure events, raw material shortages, or circumstances beyond our reasonable control. In such cases, we will refund any advance payment received.
Quality Control
We maintain strict quality control through raw material inspection, in-line production checks, final inspection, and random sampling for accuracy and durability.
Third-party inspection is available upon request at the buyer’s cost.
Industry-standard acceptable defect rate is 2–3% per shipment, including minor cosmetic variations that do not affect functionality.
100% Raw Material Inspection
Before production
In-line
Quality
Checks
During production
Final
Inspection
Before packaging
Random
Sampling
For dimensional accuracy & structural integrity
Third-party Inspection Available
(Cost borne by buyer)
Industry-standard acceptable defect rate: 2–3% per shipment. This includes minor cosmetic imperfections that do not affect product functionality (slight color variations, minor surface irregularities, etc.).
Shipping & Delivery
Delivery Timelines
Standard production and shipping timelines:
Production Lead Time: 15–30 days
From receipt of advance payment and final artwork approval.
Sea Freight: 30–45 days
Depending on destination port.
Air Freight: 5–10 days
(Available for urgent orders at additional cost.)
Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by customs clearance, port congestion, or carrier issues.
Shipping Documents
We provide standard export documentation:
-
Commercial Invoice
-
Packing List
-
Bill of Lading (B/L) / Airway Bill (AWB)
-
Certificate of Origin
(if required)
-
Product Certificates
(as per requriment)
-
Phytosanitary Certificate (if required)
Incoterms
We ship internationally using standard Incoterms 2020:
-
FOB (Free on Board) – Mundra/Mumbai (JNPA Port), India
-
CIF (Cost, Insurance & Freight) – To buyer's designated port
We ship internationally under Incoterms 2020 including FOB, CIF terms.
Standard production lead time is 15–30 days after advance payment and artwork approval.
Sea freight typically takes 30–45 days, while air freight for urgent orders takes 5–10 days.
Delivery timelines are estimates and may vary due to customs or carrier delays.
We provide complete export documentation including Commercial Invoice, Packing List, B/L or AWB, Certificate of Origin, and product certifications such as FDA, EN13432, and 22000.
Delivery Timelines
Standard production and shipping timelines:
Production Lead Time: 15–30 days
From receipt of advance payment and final artwork approval.
Sea Freight: 15–45 days
Depending on destination port.
Air Freight: 5–10 days
(Available for urgent orders at additional cost.)
Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by customs clearance, port congestion, or carrier issues.
Shipping Documents
We provide standard export documentation:
-
Commercial Invoice
-
Packing List
-
Bill of Lading (B/L) / Airway Bill (AWB)
-
Certificate of Origin
(if required)
-
Product Certificates
(FDA, BPI, EN13432, ISO 22000, etc.)
-
Phytosanitary Certificate (if required)
Inspection Period
Buyers must inspect products upon delivery and report any damages, defects, or discrepancies within 7 days of receiving the shipment.
Claims reported after this period will not be accepted.
Claim Process
To file a claim, you must provide:
Written notice within 7 days of delivery.
Photographs & videos clearly showing the defects.
Detailed description
of the issue.
Quantity of affected
products.
Original shipping documents (Invoice, Packing List, B/L).
Resolution Options
Upon verification of a valid claim, we will offer one of the following remedies at our discretion:
Replacement
Free replacement of defective products in the next shipment.
Credit Note
Commercial credit applicable to future orders.
Partial Refund
Proportional refund for defective quantity
Inspect products within 7 days of delivery; approved claims for qualifying defects may be resolved with a replacement, credit note, or partial refund, while transit damage claims must be made directly with the shipping carrier.
Products damaged during transit due to carrier mishandling are not our responsibility. File claims directly with the shipping carrier using the insurance documents provided.
Returns, Refunds & Claims
Valid Claims
-
Defect rate exceeding 3% of the shipment.
-
Products not meeting approved sample specifications.
-
Incorrect product shipped (wrong item or quantity).
-
Manufacturing defects affecting product functionality.
Valid Claims
-
Defect rate exceeding 3% of the shipment.
-
Products not meeting approved sample specifications.
-
Incorrect product shipped (wrong item or quantity).
-
Manufacturing defects affecting product functionality.